Refund policy

At Pure Taste, we take pride in delivering authentic, raw Yemeni honey of exceptional quality. If for any reason you are not satisfied with your purchase, we are here to help.

1. Eligibility for Returns

To keep all customers safe, returns are accepted only under the following conditions:

• The jar must be unopened, sealed, and in its original condition; OR

• If opened, the jar must be at least 90% full

• The product returned must be the same honey you received

• The return request must be made within 7 days of delivery

Shipping and handling fees are non-refundable.

Pure Taste reserves the right to refuse returns that do not meet these requirements.

2. Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery.

Email us with:

• Your order number

• Clear photos of the issue

• Photos of the packaging

We will gladly offer:
✔ A replacement or
✔ A refund for the affected item

3. Refund Process

Once your return is received and inspected, your refund will be processed to the original method of payment.

Refund processing time: 3–7 business days (may vary by bank).

4. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Open jars with less than 90% remaining

• Items purchased on sale or promotion

• Gift boxes that include opened food items

• Products returned after 7 days

5. Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

We recommend using a trackable service to ensure your return arrives safely.

6. How to Request a Return

To begin a return, email us at:

📧 puretaste.ca@gmail.com

Include:

• Your full name

• Order number

• Reason for return

• Photos (if applicable)

We will respond within 24–48 hours with next steps and the return address.