Cancellation policy
Pure Taste offers flexible purchasing options to suit your needs, including one-time purchases and subscriptions. Please review the cancellation terms below.
1. Subscription Orders
Enjoy automatic deliveries while staying in control.
You may cancel, pause, or modify your subscription at any time.
Cancellation Window
To avoid being charged for your upcoming shipment, please cancel or modify your subscription at least 48 hours before your next billing date.
How to Cancel or Modify
You can manage your subscription anytime through your customer account:
• Cancel subscription
• Pause your deliveries
• Change delivery frequency
• Update your shipping or payment information
After a Subscription Order Has Processed
If the order has already been processed or shipped, it cannot be cancelled, but future cycles can still be updated or cancelled.
For assistance, contact us at:
📧 puretaste.ca@gmail.com
2. One-Time Purchases
Cancellation Window
One-time orders may be cancelled within 2 hours of purchase, provided they have not yet been processed or shipped.
After the 2-Hour Window
Once the order has been packed or shipped, it cannot be cancelled.
You may still request a return following our Refund Policy guidelines (jar must be at least 90% full).
3. Failed Payments (Subscriptions)
If a subscription payment fails, we will:
-
Retry the payment automatically
-
Email you to update your payment details
If the payment is not updated after several attempts, the subscription may be paused until resolved.
4. Need Help?
For any subscription or order-related questions, our team is here to help.
📧 puretaste.ca@gmail.com
